Engagement Approach
- Home /
- Engagement Approach
We recognise that each client’s need is different, but we broadly generalise our deployment models into 3 types. For every client, we use one of these models as the starting point and then customise it to arrive at a client-specific model that perfectly suits their needs.
Client’s need:
“I have a problem and at this point in time I’m looking for the cheapest and quickest option to solve the problem and get back to my usual ways of working.”
Our Solution:
We work with our clients to help them solve their problem using our ‘basket of tools’ and get their business back on track. We agree that this certainly is not the most sustainable deployment model because the problem would have been eliminated at that point in time but it might manifest itself again in some way, shape or form in the same or a different part of the organization.
Our Verdict:
The obvious benefit of the Point Solution Deployment Model is the quick resolution to the client’s problem. The key challenge is the long term sustainability of the solution.
Client’s need:
“I would like to improve the overall performance of my process. I have a budget for investment and I’d like to realise benefits in a shorter period of time and also develop internal capability.”
Our Solution:
We work with our clients to develop a deeper understanding of the end-to-end Value Stream by mapping the processes in detail. We use our consulting skills to develop hypotheses, collect and analyse data, test the hypotheses and help our clients develop solutions and redesign the value stream that results in increased customer satisfaction and increased productivity. We implement a framework that enables effective operational management and empowers employees to continuously engage in performance improvement. Throughout the length of the deployment, we also work with the clients’ teams to build capability in the Performance Improvement methodology, tools and techniques.
Our Verdict:
The Value Stream Improvement Deployment Model delivers overall value stream wide improvements. Although a framework for sustaining the improvements is put in place, capability development and scale of benefits are restricted only to a specific Value Stream.
Client’s need:
“I would like to improve the overall performance of my organisation/business. I’m willing to take a long-term view and I realise this would involve making substantial changes to established practices and developing internal capability for long term sustainability.”
Our Solution:
This is quite similar to the Value Stream Improvement deployment model except that the scope is much wider than just one value stream. We understand our client’s complete system in-depth by mapping all or most of the processes in detail and by piecing together qualitative and quantitative information. Using our consulting skills we help our clients redesign the whole system to achieve performance improvement in all the 3 dimensions namely Customers, Employees and Business.
We implement a framework that enables effective operational management and that empowers employees to continuously engage in performance improvement. Throughout the length of the deployment, we also work with the clients’ teams intensively to develop their capability in Performance Improvement methodology, tools and techniques.
Our Verdict:
This is the gold-standard deployment model that delivers overall sustainable results across all the 3 dimensions namely Customers, Employees and Business. Sustainability, capability development and scale of benefits depend on ability of the leadership to see well ahead into the future.
The depth of knowledge in our Continuous Performance Improvement approach and the breadth of experience across multiple industry sectors combined with our global multi-cultural experience is our unique selling proposition.